Studio Reservation & Cancellation Policy
Classes can be reserved online using our MarianaTek online schedule, by phone, or by email. Reservations must be made with a credit card to confirm your place in class. Purchases will not be refunded to your credit card. If a reservation is cancelled early the class is credited to your Elements™ Fitness Studio account to use towards future reservations. Reservations must be canceled at least 12 hours prior to your class start time to avoid penalty. Any reservations canceled less than 12 hours before your class starts will be considered a late cancel and will result in the penalty of forfeiting the credit used to reserve the class or will incur a no-show fee if you hold a membership. Single classes, class packages, unlimited packages, special promotions, workshops, and memberships are non-transferable and non-refundable. Classes and instructor assignments are subject to change. Pricing is subject to change without notice. New clients should contact Elements™ Fitness Studio to inquire about our classes. New Clients are encouraged to contact their doctor prior to starting a new fitness regime.
*special circumstances including Covid 19 and injury subject to manager approval
Private Sessions, Small Groups & Workshops
Reservations for private sessions must be made in person, over the phone or by email. Please contact [email protected] to inquire about availability. Private sessions can be canceled or rescheduled with no penalty with at least 24 hours notice. Within 24 hours, private clients will be charged a $50 penalty for canceled or rescheduled sessions and forfeit the credit. Private training clients who book for another person must pay full price for guests. Packages are non-transferable.
*special circumstances including Covid 19 and injury subject to manager approval
Waitlists
If you are added to class from a waitlist, you need to confirm your reservation 4 hours prior to the start of class. Once a class is confirmed, you will be held to the cancellation policy for that class.
Cancellations
Class reservations must be canceled at least 12 hours prior to your class start time to avoid penalty. Any reservations canceled less than 12 hours before your class starts will be considered a late cancel and will result in the penalty of forfeiting the credit used to reserve the class or will incur a no-show fee if you hold a membership. Private sessions can be canceled or rescheduled with no penalty with at least 24 hours notice. Within 24 hours, private clients will be charged a $50 penalty for canceled or rescheduled sessions and forfeit the credit.
*special circumstances including Covid 19 and injury subject to manager approval
Purchasing & Return Policy: Class Package Policies
Single classes expire one month from the date of purchase. 5, 10, and 20 class series expire 12 months from the date of purchase. Class Packages are non-transferable and non-refundable. Sharing of class packages is not permitted. A special exception is made on a case-by-case basis for immediate family members. Any questions please contact [email protected].
Monthly unlimited packages expire 31 days from the date of activation.
Special promotional packages and workshops may have shorter expiration dates. If a reservation is cancelled early the class is credited to your Elements™ Fitness Studio account to use towards future reservations. Purchases will not be refunded to your credit card or given back as cash. Discounts are only available when making purchases at the studio or by phone. Please call 917-589-7319 for information.
Return Policy for Packages
Single classes, class packages, unlimited packages, special promotions, workshops and memberships are non-refundable and non-transferable.
Return Policy for Merchandise
NO refunds. We will gladly accept returns of unwashed and unworn merchandise with the tags attached within 15 days of the purchase date for store credit or exchanges. Socks, accessories, & undergarments are final sale. All sale items are final. *Classes and instructor assignments are subject to change. Pricing is subject to change without notice.